Terms & Conditions
GENERAL
Whist every effort will be made to adhere to the published timetable, all dates, times and services are subject to amendment or cancellation.
The Avon Valley Railway Company Limited (AVR) cannot be held responsible for any loss or inconvenience should it become necessary to alter or cancel the advertised services.
The AVR reserve the right to ask any member of the public to leave the railway if it is deemed necessary to do so, including if they are seen to be breaking the law, using abusive language, unruly behaviour that is likely to cause themselves or others harm or damage any property.
Dogs are allowed to travel on the trains but are not allowed on the seats or tables. You may be asked to leave if they do so.
No alcohol other than that purchased on the railway may be consumed on our property. You will be asked to leave if you do so.
Tickets should be purchased at the station ticket office before boarding the train at Bitton Station. If you board the train at Oldland Common or Avon Riverside stations you should purchase your tickets from the Travelling Ticket Inspector. It is an offence to travel without a ticket.
Late Arrivals
We advise you to check the timetable before travelling and allow at least 15 minutes before the time of departure to park your car, purchase your tickets and board the train.
Under no circumstances will the train be delayed for latecomers, even if the rest of the party is already on the train.
No refunds will be given for missed trains.
BOOKINGS
All bookings are subject to availability, varying ticket terms and conditions may apply.
You may pay over the telephone by credit card or by sending a cheque or you can call in and pay cash. Some bookings can be made over the Internet.
An administration fee may be applicable on some bookings.
Gift Vouchers are available for purchase. Please give one month’s notice to the AVR of your chosen date of travel.
Advance reservations are held for 14 days and are cancelled if payment or deposit is not received in that period. A minimum deposit of £30 or 25% of the full price (depending on whichever is the greater) will be required for all bookings.
All payments should be made in one transaction, unless a deposit has been agreed. Payment by instalments is not accepted for any bookings.
When payment has been received your tickets will be dispatched via the method selected when you made your purchase.
Tickets will be posted as soon as possible. Please allow 14 – 21 days for delivery. Alternatively tickets can be collected from the Booking Office at Bitton.
Changes, Cancellations and Refunds
It may be possible to change the date and time of a ticket once it has been confirmed, depending on the type and availability.
Changes will carry a minimum of £4.00 administration fee.
If you choose not to use your ticket, refunds will depend on the conditions applicable to each ticket type and refunds may not be given on certain types. The issuing of refunds will be at the discretion of the Duty Officer.
Cancellations and refunds will carry a minimum of a £4 administration charge.
Damage
Passengers will be held responsible for any damages they may cause to any part of the railway stock or premises and will be charged the full cost of repairs.
GROUP BOOKINGS
All bookings are treated as provisional until a minimum of £50 or 25% of the total cost (depending on whichever is the greater) has been received as a deposit. The deposit must be received within 14 days of booking or the order will be cancelled without notice.
The client must inform the AVR of the anticipated group numbers not less than 7 days before the date of travel. Final numbers must be given to the AVR at least 48 hours prior to the booked date. The amount payable by the client will be calculated on this final number or who actually attend, whichever is the greatest.
Payment of the remaining balance is due on the day of travel and is payable at the Booking Office at Bitton Station, unless credit has been prearranged with the AVR before the travel date. Where credit is agreed the client should pay within 28 days of the invoice.
Changes, Cancellations and Refunds
The deposit is not refundable, although it may be possible to transfer the booking to another date. An administration fee of £4 may be charged.
Full payment will be required unless 7 days notice of cancellation is given in writing.
Damage
The client will be held responsible for any damages caused by the clients or their guests, agents, employees etc and will be charged the full cost of repairs.
SPECIAL EVENTS
40s Weekends, Thomas Weekends and Galas
Special Fares will apply for these events. See the individual leaflets for details.
Tickets purchased in advance may have a discount if purchased in advance of the event.
Passengers with tickets do not need to visit the ticket offices and can board the trains.
Full payment is required at the time of booking.
When payment has been processed, tickets will be dispatched via the method selected when you made your purchase.
Tickets will be posted as soon as possible. Please allow 14 – 21 days for delivery. For late bookings, tickets will be held at the Booking Office at Bitton Station.
Changes, Cancellations and Refunds
Tickets are not refundable but it may be possible to transfer them to another date.
An administration fee of £4 may be charged.
MURDER MYSTERY TRAINS
Tickets must be purchased in advance.
Tickets include travel, entertainment and a 2-course meal. Seating is reserved.
Full payment for tickets must be at the time of booking, except for parties of more than 10 people.
Parties of more than 10 people may pay 25% of the total cost as a non-refundable deposit. This deposit must be received within 7 days of booking or the order will be cancelled without notice. The remaining balance must be received no later than one month before travel.
Bookings will be cancelled if the necessary payment is not received within the required timescale.
Any specific dietary requirements must be received no later than 7 days before the date of travel.
Changes, Cancellations and Refunds
Deposits are not refundable.
Tickets are not refundable but may be transferred to another date, depending on availability and providing 7 days notice has been given to the railway.
An administration fee of £4 may be charged.
Late Arrivals
Under no circumstances will the train be delayed for latecomers, even if the rest of the party is already on the train.
No refunds will be given for missed trains.
SANTA SPECIALS
Tickets include travel, seasonal refreshment and a visit to from Santa. Children with a valid ticket are entitled to receive a present from Santa.
Nobody aged twelve months and above is permitted to travel without a ticket, regardless of their age.
Passengers between 6 months and 1 year of age are classed as infants, children are aged between 1 and 14 years of age and passengers over 14 years old are classed as adults.
Only infants and children receive presents from Santa.
The railway must be notified of any children or adults with special needs at the time of booking and we will make every effort to accommodate them.
No dogs are allowed to travel on the Santa Specials.
All seats are reserved.
Full payment for tickets must be at the time of booking, except for parties of 15 people or more.
Parties of 15 or more people may pay £100 as a non-refundable deposit. This deposit must be received within 14 days of booking or the order will be cancelled without notice. The remaining balance must be received no later than two weeks before travel.
Bookings will be cancelled if the necessary payment is not received within the required timescale.
An administration fee will be charged per transaction at the time of booking for internet orders.
Changes, Cancellations and Refunds
Deposits are not refundable.
Tickets are not refundable but may be transferred to another date, depending on availability and providing 7 days notice has been given to the railway.
An administration fee of £4 may be charged.
Late Arrivals
We advise you to allow at least 15 minutes before the time of departure to park your car and board the train.
Under no circumstances will the train be delayed for latecomers, even if the rest of the party is already on the train.
No refunds will be given for missed trains.
Seats on later trains will be subject to availability and you may be charged an administration fee of £4.